Let’s dig deeper into the concept of robotic process automation (RPA)
We’re all familiar with work that suffers from the three R’s…
Routine | Repetition | Rules-driven
We’re also aware that this kind of work can not only be boring and demotivating but can also lead to errors that cause bigger problems further down the line.
Enter RPA
RPA software aims to automate back office work, eliminating the need for humans to perform mundane tasks like gathering and sorting data, freeing up time to do more strategic work. By replacing full-time equivalent (FTE) hours with machine-based learning, we can give time back to departments such as Human Resources, Financial Services, and Call Centres to focus on getting more strategic and meaningful results from their work.
Automating the Mundane
How is RPA different from other enterprise automation tools?
In contrast to other, traditional IT solutions, Robotic Process Automation allows organisations to automate at a fraction of the cost and time previously encountered. RPA is also non-intrusive in nature and leverages the existing infrastructure without causing disruption to underlying systems, which would be difficult and costly to replace. With RPA, cost efficiency and compliance are no longer an operating cost but a by-product of the automation. Robotic Process Automation software is not part of the organisation’s software.
RPA can be distinguished from traditional IT automation due to its ability to be aware and adapt to changing circumstances, exceptions and new situations. Once RPA software has been configured to capture and interpret the actions of specific processes in exiting software, it can then manipulate data, trigger responses, initiate new actions and communicate with other systems automatically. Instead, it sits on top of it, enabling quick and efficient implementation – all without changing the existing infrastructure and systems.
Benefits of RPA
Robotic process automation technology can help organisations to journey into digital transformation by:
Customer Service
Enabling better customer service.
Efficiency
Providing improved efficiency by digitizing and auditing process data.
Compliance
Ensuring business operations and processes comply with regulations and standards.
Reduce Costs
Creating cost savings for manual and repetitive tasks.
Time
Allowing processes to be completed much more rapidly.
Productivity
Enabling employees to be more productive.
Some of the top applications of RPA include
Customer Service
RPA can help companies offer better customer service by automating contact centre tasks, including verifying e-signatures, uploading scanned documents and verifying information for automatic approvals or rejections.
Accounting
Organisations can use RPA for general accounting, operational accounting, transactional reporting and budgeting.
Financial Services
Companies in the financial services industry can use RPA for foreign exchange payments, automating account openings and closings, managing audit requests and processing insurance claims.
Healthcare
Medical organisations can use RPA for handling patient records, claims, customer support, account management, billing, reporting and analytics.
Human Resources
RPA can automate HR tasks, including onboarding and offboarding, updating employee information and timesheet submission processes.
Supply Chain Management
RPA can be used for procurement, automating order processing and payments, monitoring inventory levels and tracking shipments.
Business Process
Robotic Process Automation (RPA) has become a major differentiator for leading Business Process Outsourcing (BPO) organizations looking to retain, acquire, and grow customers and increase profitably. Enhanced value propositions and…
Education
RPA can capture student data and import it to various application and web-based databases. RPA can be used to manage student info, generate report cards, invoice clients and manage inventory. RPA can help educators by generating slideshows…
Education-Resource Centre
RPA can be used to help students gather information and convert it into an understandable format.
Warehouse Management
RPA can automate order processing and payments, email or SMS alerts, communication between the customers, procurement and inventory management processes, Generation of service reminders on warehouse equipment, service/road tax reminders as…
In addition, Smart Custom Technology is focused to “empower talent with learning” and offer opportunities to achieve professional certification from institutes and technology partners.
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Knowbots
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