Everybody is talking about the Fourth Revolution and the introduction of robots (or as we call them “bots”) in all facets of our lives.
The Smart Custom Technology focus is to address the business world and its ever-changing demands to remain relevant. What value does the Smart Custom Technology portfolio add to our Clients and Partners?
Our Clients and Partners will be able to maximize investments and capacity in the achievement of business goals and the realization of rapid returns.
ROBOTIC PROCESS AUTOMATION
Let’s discuss robots and how they are playing an increasing role not only in our daily lives but also in our business landscape.
RPA technology consists of software robots (bots) that can mimic a human worker. RPA bots can log into applications, enter data, calculate and complete tasks and then log out. Currently, practitioners divide RPA technologies into three broad categories: probots, knowbots and chatbots.
Some of the top applications of RPA include
Customer Service
RPA can help companies offer better customer service by automating contact centre tasks, including verifying e-signatures, uploading scanned documents and verifying information for automatic approvals or rejections.
Accounting
Organisations can use RPA for general accounting, operational accounting, transactional reporting and budgeting.
Financial Services
Companies in the financial services industry can use RPA for foreign exchange payments, automating account openings and closings, managing audit requests and processing insurance claims.
Healthcare
Medical organisations can use RPA for handling patient records, claims, customer support, account management, billing, reporting and analytics.
Human Resources
RPA can automate HR tasks, including onboarding and offboarding, updating employee information and timesheet submission processes.
Supply Chain Management
RPA can be used for procurement, automating order processing and payments, monitoring inventory levels and tracking shipments.
Business Process
Robotic Process Automation (RPA) has become a major differentiator for leading Business Process Outsourcing (BPO) organizations looking to retain, acquire, and grow customers and increase profitably. Enhanced value propositions and…
Education
RPA can capture student data and import it to various application and web-based databases. RPA can be used to manage student info, generate report cards, invoice clients and manage inventory. RPA can help educators by generating slideshows…
Education-Resource Centre
RPA can be used to help students gather information and convert it into an understandable format.
Warehouse Management
RPA can automate order processing and payments, email or SMS alerts, communication between the customers, procurement and inventory management processes, Generation of service reminders on warehouse equipment, service/road tax reminders as…
In addition, Smart Custom Technology is focused to “empower talent with learning” and offer opportunities to achieve professional certification from institutes and technology partners.
Probots
Probots are bots that follow simple, repeatable rules to process data.
Chatbots
Chatbots are virtual agents who can respond to customer queries in real time.
Knowbots
Knowbots are bots that search the internet to gather and store user-specified information.